What to Know About Returns

Return Window

Hey there! I want to make sure you’re completely satisfied with your Gourmiq experience. If you need to return something, you have 30 days from the date you received your order to let us know. That’s right! Whether you were dreaming of a spice adventure that didn’t quite hit the mark or you just changed your mind, we’ve got you covered. Just keep in mind, the spices need to be unopened and in their original packaging for a smooth return process.

How to Initiate

To get the ball rolling on your return, simply head over to our contact page. Let us know your order number and what you’d like to return. I’ll be there to help guide you through the next steps. Once we’ve processed your request, I’ll send you a return shipping label, so you won’t need to worry about any surprise costs. I’m here for you, every step of the way!

What’s Returnable

Now, let’s talk about what you can return. If it’s a spice that hasn’t been opened and is still in its original packaging, it’s eligible! However, if you’ve already cracked open the jar or box, I’m afraid we can’t accept it back; we want to ensure everything stays fresh for everyone. If you have any questions about whether something is returnable, just reach out and ask away!

What’s Final Sale

Some items, like our limited edition spice blends and gift boxes, are final sale. If you’re unsure about a specific item, don’t hesitate to check in with me before placing your order. I know how important it is to make the right choice, especially when it comes to spices that might become your new favorites. I want you to feel confident in every purchase!

Refund Method & Timeline

When it comes to refunds, I aim to make the process as smooth as a perfectly blended spice mix. Once we receive your return, I’ll issue a refund back to your original payment method within 5-7 business days. Please note, depending on your bank, it might take a little longer for the funds to show up in your account. But rest assured, your satisfaction is my priority!

Damaged or Wrong Items

If you happen to receive a damaged item or the wrong spices, I want to make it right. Just let me know through our contact page within 30 days of receiving your order. I’ll take care of it and send you a replacement right away. Mistakes happen, and I appreciate your understanding as we sort it out together. You deserve to enjoy every flavorful moment!

Return Shipping

Return shipping is on us for any eligible returns! Once you initiate the return process, I’ll provide a pre-paid return label. Just print it out and attach it to your package. If you’re shipping from somewhere far away, I recommend keeping a record of your tracking number, just in case. That way, you can keep an eye on your spices as they make their way back to me!

Exchanges

I understand that sometimes things change, and you might want to exchange an item instead of returning it. Just our contact page, and I’ll help you find the perfect spice to swap with. Exchanges are easy and I want to ensure you find exactly what you’re looking for, so don’t hesitate to ask!